Quality of Earnings (QoE) Consulting
We combine the strategic rigor of the Vector Framework with the proven execution engine of Emerge Operational Excellence. We find the exact dollar, the root cause, and the path to recovery.
How we analyze the practice.
We go layers deep into the business to map the Quality of Earnings (QoE), trace the cashflow economics, and rebuild the operational foundation.
1. Strategic Direction
Align the practice's growth vectors, evaluate service mix, and conduct a comprehensive diagnostic of the business model.
2. Operational Excellence
Map the value chain to find where throughput breaks down and identify process mining opportunities.
3. Financial Optimization
Conduct the forensic Quality of Earnings (QoE), analyze velocity of revenue, and build activity-based models.
4. Technology & Innovation
Define AI/RPA use cases and data analytics to accelerate decision-making and automate costly workflows.
5. Risk Management
Identify operational, financial, and regulatory risks, implementing compliance processes to build resilience.
6. Exit Readiness
Develop sustainable value creation plans to maximize valuation and prepare for strategic sale or transition.
Applying best practices from proven technology leaders.
We don't just hand you a strategy. We use the Emerge Operational Excellence model to stabilize the practice, align the tools, and drive measurable value.
Stabilize the Portfolio
Value chain mapping and FMEA on outlier processes.
Align Operations with Tools
Dynamic reporting and in-process interventions for in-flight work.
Set Ops Targets
Root cause Pareto on recurring issues and PMO management.
Measure & Increase Value
Establish formulas for ops-controllable vs non-controllable metrics.
Increase Efficiency
Transfer knowledge and tools to sustain 95% FCR and 85% CES.
Execution requires clean data.
Whether migrating to a new system (like Athena) or consolidating billing post-acquisition, we use a rigorous 7-step QA process to ensure no data is lost.
Phase 1: Extraction
- Legacy backup load
- Emerge extraction of data
- Initial QA review
Phase 2: Review
- Client review of collector data
- Validate Emerge extraction
- Ship preview data to Athena
Phase 3: Production
- Full production data run
- Modify export scripts
- Internal QA and peer review
Phase 4: Go-Live
- Ship clinical data file
- Athena feedback loop
- Gap data update
Ready to model your practice?
We sit at the table with you in a half-day interactive workshop to model the practice together and co-solution the path forward.